Order Policies
Ordering Racquet Stringing Returns Privacy Policy You should be aware that email is not a 100% secure medium and you should be aware of this when contacting us to send personal or confidential information. Amendment of this policy
Ordering can be done 24 hours a day online using our secured online transaction processing. Monday to Friday from 9am to 6pm and Saturdays from 9am to 5pm orders can also be placed with our order line 1-905-685-5594.
All racquet prices do not include stringing or labour. Call our customer service line 1-905-685-5594 to request help in making the best stringing selection for you. When you call you'll learn about our stringing costs and can request your racquet to be STRUNG prior to delivery.
Orders shipped to and returned from an address can be returned for a refund, exchange or credit if they meet all of the following criteria:
Warranties
Pam's Pro Shop is an authorized dealer for all products found on this website. The full manufacturers warranty applies on all purchases. For details on specific warranties please email
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. Any defective products must be returned to Pam's Pro Shop, postage prepaid for inspection. Valid warranty claims will either be replaced with the same or a similar product or given a Pam's Pro Shop credit. This decision will be made at the sole discretion of Pam's Pro Shop.
Pam's Pro Shop recognizes the importance of privacy and the sensitivity of personal information. We are committed to protecting any personal information we hold.
As laws and consumer and business needs change we may need to amend this privacy policy. Pam's Pro Shop reserves the right to change these terms and conditions of use as it sees fit and without prior notice. We may do so at any time by posting changes on this site.
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